Q: How long does it take to receive my order? The delivery time varies depending on the type of artwork you've ordered. Canvas artworks typically take 5 working days, along with children's poster prints which are also within 5 working days. Framed canvases may take 2-3 weeks. For semi bespoke artworks, the completion time is approximately 4-5 weeks.
Q: Are refunds accepted for purchased artworks? Refunds are not accepted for our artworks, as each piece is made to order to ensure its uniqueness and quality. However, if there are any issues with your order or if it arrives damaged, please contact our customer support, and we will be happy to assist you promptly.
Q: Can you remove the frame from a canvas artwork once it's attached? Once a frame is attached to a canvas artwork, it becomes a permanent part of the piece and cannot be removed. We recommend carefully selecting the frame that best complements your chosen artwork to ensure complete satisfaction with your choice before placing the order.
Q: Do you offer commissioned artwork? Yes! However, commissioned spaces are highly limited, so make sure to get in touch as soon as possible to secure your spot for a personalised and unique artwork creation. Feel free to reach out through our contact form or email to discuss your ideas and requirements.
Q: I have a soon approaching deadline, can I create a semi bespoke artwork quicker? Generally, a bespoke artwork takes around 5-8 weeks to ensure the best quality and attention to detail. However, we understand that deadlines can vary, and we are happy to discuss options that might better suit your specific timeframe. Please get in touch with us, and we'll do our best to accommodate your requirements and create a beautiful semi bespoke piece within your desired timeframe.